FAQ

Do you have a question? see if the solution is in one of these FAQs, in any case we are always here to help you!

1. When did you reopen the shop?
- The Rock'N'Roll Emporium officially reopened its doors on December 5, 2023!

2. What are your main collections?
- We offer a large selection of 50's inspired pin-up clothing, rock and vintage style. Explore our collections to find clothes, accessories and much more.

3. Can I find dresses for all sizes?
- Yes, we are committed to offering an inclusive range of sizes to fit all our amazing customers. Different size ranges are available for each dress. Consult the size guide to find your perfect fit.

4. Do you have special events in your store?
- Absolutely! virtual events such as flash sales, contests and much more: sign up to the newsletter to stay updated!

5. How can I return an item?
- We want our customers to always be at the top of their satisfaction: if you are not convinced about your purchase, contact us at customerservice@rocknrollemporium.com and we will give you all the instructions based on your needs.

6. What payment options are available?
- We accept different forms of payment, all absolutely secure, including:

• credit card
• PayPal
• Revolut Pay

7. How can I contact customer service?
- Our customer service is here for you! Send us an email to:

customerservice@rocknrollemporium.com

We are a team of real people and we will respond to you as quickly as possible and try to satisfy all your needs!

8. Do you have loyalty programs or special discounts?
- Yes, we reward the loyalty of our customers! Sign up for our newsletter to receive special offers, discounts and early access to new collections.

Don't worry, we don't like spam, we will only contact you with juicy news!

9. Where is your physical store located?
- Everywhere! all you need is an internet connection!

We currently operate exclusively online, so we do not have a physical store, and you will find the shopping experience followed by our customer service truly pleasant.

10. How can I stay updated on the latest news?
- Stay up to date on the latest news by following us on social media and subscribing to our newsletter. You won't miss any collections, events or special offers!

11. How do I track my order?
- All notices relating to the status of the order are sent via email.

It is therefore important to insert a valid and active email when ordering.

Once the order is completed, you will receive the email confirming receipt of the order.

When the package is shipped, you will receive a shipping confirmation email.

And finally you will receive an email from our manager and shipping partner containing the tracking to monitor the status of the shipment. (you may receive the items in several different shipments, as we have different warehouses)

12. I did not receive the email with the tracking

Always check your spam box, the emails may have ended up there.

Attention: For some items we do not currently have an active tracking service, the order confirmation is valid, don't worry you will receive them anyway.

In this case, if you have special needs, contact us on servizioclienti@rocknrollemporium.com

13. How do I change or cancel an order or my contact details?
- If you wish to cancel or modify an order, write to us at customerservice@rocknrollemporium.com .

If possible, it will be canceled or modified according to your requests. This depends on the order status.

You can also contact us for any information at the same email.

14. Why was my order cancelled?
- We are committed to ensuring this never happens, but in the event that an item is out of stock, you will be refunded. Sometimes, with the last pieces available, the product may run out of stock.

15. I realized that I had the wrong telephone number or email address! What I do?
- If you realize that you have entered an incorrect shipping address, please contact customer service immediately at customerservice@rocknrollemporium.com . We will make every effort to correct the address before shipping.